UX Research and Discovery
Interviews, workshops, contextual inquiry, analytics review, usability research, heuristic evaluation, and synthesis that turn policy, operational, and technical complexity into clear user needs.
Public Sector Digital Experience and Modernization.
Since 2013, HintonX has delivered public-sector projects and product platforms that simplify complex services, modernize legacy systems, and improve how people complete important tasks. We connect user research, service design, UX and UI design, accessibility, content strategy, prototyping, and implementation support. The result is practical digital work that public servants can adopt, technical teams can build, and people can use with confidence.
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Services.
HintonX supports public-sector teams from early discovery through design validation and delivery. Engagements can cover one focused need or the full path from current-state research to an implementation-ready experience.
Service Design
Current-state and future-state journeys, service blueprints, workflow mapping, task analysis, and facilitated design sessions that align programs, operations, technology, and user experience.
UX and UI Product Design
Information architecture, user flows, interaction design, wireframes, design systems, responsive interfaces, and high-fidelity product designs for web, mobile, and enterprise applications.
Prototyping and Usability Testing
Rapid and high-fidelity prototypes, usability test plans, moderated testing, iterative design sprints, and evidence-based recommendations before development and during delivery.
Accessibility and Government Standards
Accessible design and review aligned with WCAG, Government of Canada web standards, inclusive interaction patterns, and practical implementation guidance for designers and developers.
Content Strategy and Information Architecture
Content models, metadata, navigation, search and SEO planning, content workflows, governance, and plain language structures that make complex information easier to find and use.
Digital Modernization and Platform Strategy
Legacy workflow assessment, target-state experience design, MVP definition, modernization roadmaps, and Agile design support that connect user needs with architecture and delivery constraints.
AI Acceleration for Government
Research and opportunity mapping for AI-enabled public services and employee workflows, including federal and Government of Alberta contexts. HintonX helps teams identify useful low-risk applications, prototype human-centred interactions, plan human oversight and fallbacks, and define accessibility, privacy, security, transparency, governance, adoption, and measurement requirements before scaling.
Awards and
recognition.
ISED Recognition 2023
Innovation, Science and Economic Development Canada recognized Tony Dosen for his role in coordinating the nationwide Spectrum Cloud User Trial, gathering and analyzing user feedback, and supporting the successful launch of the Spectrum Cloud Platform. The platform was designed to improve the efficiency and effectiveness of the Spectrum Program.
Explore the ISED case studyPublic sector
clients.
Tony Dosen and HintonX public-sector experience includes work with the following federal and provincial organizations.
Federal departments and agencies
- Office of the Superintendent of Financial Institutions
- Innovation, Science and Economic Development Canada
- Canada Border Services Agency
- Office of the Commissioner for Federal Judicial Affairs Canada
- Immigration, Refugees and Citizenship Canada
- Canadian Nuclear Safety Commission
- Treasury Board of Canada Secretariat
- Employment and Social Development Canada
- Social Sciences and Humanities Research Council
- Public Health Agency of Canada
- Office of the Privacy Commissioner of Canada
Federal Crown corporation
- Canada Post
Provincial government
- Government of Alberta
Selected
case studies.
These selected engagements show how research and design moved complex public-sector services toward clearer, more usable digital experiences. They are ordered from the most recent engagement to the earliest.
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OASIS Operational Actuarial System Integrated Services
Research, service design and interfaces for a unified actuarial modelling experience.
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Atlas Intake and Case Management for Disability Income Assistance
Service flows and interface design for disability-income intake and case management.
Draft content — pending approval
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Spectrum Cloud and Pulsar Data Platforms
Research, accessible interfaces and a national user trial for self-service spectrum data and reporting.
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Traveller Modernization and Digital Traveller Products
Web and mobile product design for traveller, client service and front-line operational workflows.
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Phoenix Web Application and Online Services Portal
Interface modernization, usability testing and accessible design for judicial services.
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Commercial Project Architecture and Import Information
Information architecture and responsive design to make import guidance easier to navigate.
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