Government of Alberta.

Overview

Atlas is the Government of Alberta’s digital platform supporting disability and income assistance programs, including ADAP and AISH. It provides end-to-end management of client intake, eligibility assessment, case management, and benefit payment processing.

HintonX supports Atlas’s ongoing digital transformation through human-centred design and AI-assisted prototyping. We help teams translate complex policy requirements into clear, accessible experiences, accelerating delivery while keeping caseworkers and the Albertans they serve at the centre of design decisions.

Challenge

Modernizing benefits administration requires navigating complex eligibility rules, income calculations, household changes, and sensitive client information. Teams need to deliver faster while ensuring caseworkers can confidently understand information, review changes, and process benefits.

Our part

HintonX brings together service design, product strategy, and front-end prototyping to support faster, more informed delivery.

• Translated policy, operational needs and caseworker tasks into service flows, information architecture, interaction patterns and detailed interface requirements.
• Designed and prototyped intake and case-management experiences covering client information, eligibility, household members, income, benefits, payments and related case activity.